64ph Privacy Policy – Your Data, Your Rights

1. Introduction

This Privacy Policy ("Policy") describes how 64ph, operating through the domain 64ph.best, collects, processes, stores, and protects the personal data of players and visitors who use our online casino and sports betting platform in the Philippines.

We take privacy seriously at 64ph — not just because the law requires it, but because we believe players deserve to know exactly how their information is being handled. This Policy is written in plain language to make sure you can actually understand it, not just get lost in legalese.

This Policy applies to all 64ph services, including our website, live casino, sports betting, poker, fishing games, and any promotions we run. It covers data collected through the 64ph platform whether you're accessing it on desktop or mobile.

2. Who We Are

64ph is an online gaming and sports betting platform serving registered players in the Philippines. For the purposes of this Privacy Policy, 64ph acts as the personal information controller — meaning we determine the purposes and means of processing your personal data.

If you have any privacy-related concerns, you can reach our Data Protection Officer directly at privacy@64ph.best. We are committed to responding to all privacy enquiries within a reasonable timeframe.

3. Personal Data We Collect

When you register, verify your identity, make transactions, or interact with the 64ph platform, we may collect the following categories of personal data:

Category	Examples	Why We Need It
Identity Data	Full name, date of birth, government ID number	Account verification and KYC compliance
Contact Data	Email address, phone number	Account communication and support
Financial Data	GCash/Maya account reference, bank account details, transaction history	Processing deposits and withdrawals
Technical Data	IP address, device type, browser, operating system	Platform security and fraud prevention
Usage Data	Games played, bets placed, session duration, page visits	Platform improvement and responsible gaming monitoring
Communications Data	Support chat logs, emails sent to 64ph	Customer support and dispute resolution

We do not collect sensitive personal information — such as racial or ethnic origin, political opinions, or health data — unless specifically required by law or regulatory obligation.

4. How We Collect Your Data

64ph collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit, place a bet, or contact our support team.
• Automated technologies: Our platform automatically collects technical and usage data when you browse or use 64ph, including through cookies and server logs.
• Third-party providers: Identity verification services, payment processors (such as GCash and Maya), and fraud detection tools may share data with us in the course of providing their services.

5. How We Use Your Personal Data

64ph uses your personal data for the following purposes:

• To create and manage your 64ph player account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱).
• To verify your identity and age as required by Philippine gaming regulations.
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• To provide customer support and resolve disputes.
• To send you account-related notifications, security alerts, and transaction confirmations.
• To send you promotions, bonuses, and marketing communications — but only if you have opted in. You can opt out at any time.
• To monitor and support responsible gaming — including identifying patterns that may indicate problem gambling.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To improve the 64ph platform, games library, and overall player experience.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 64ph processes your personal data on the following legal bases:

• Performance of a contract: Processing is necessary to provide you with the 64ph service you signed up for — including account management, transactions, and game access.
• Legal obligation: We are required by law to collect and retain certain data for AML compliance, identity verification, and regulatory reporting.
• Legitimate interests: We process certain data (such as usage patterns and technical logs) to improve our platform and protect the security of the 64ph community.
• Consent: For marketing communications and optional data uses, we rely on your explicit consent. You can withdraw consent at any time.

7. Sharing Your Personal Data

64ph does not sell your personal data. We will never share your information with third parties for their own commercial purposes without your explicit consent. We may share your data with the following categories of third parties strictly for operational purposes:

• Payment service providers: GCash, Maya, BDO, BPI, UnionBank, and other processors we use to handle deposits and withdrawals.
• Identity verification providers: KYC and AML compliance services used to verify your identity and prevent fraud.
• Technology providers: Cloud hosting, security monitoring, and platform infrastructure providers bound by strict data processing agreements.
• Regulatory authorities: Government agencies and regulators in the Philippines when required by law, court order, or official investigation.
• Responsible gaming organisations: If required under applicable regulations or if you request support through a responsible gaming programme.

All third-party providers who handle your data on behalf of 64ph are required to maintain appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.

8. Data Retention

64ph retains your personal data for as long as your account remains active, and for a period after account closure as required by applicable law and regulatory standards. In the Philippines, AML regulations typically require transaction records to be kept for at least five (5) years.

Usage and technical data is typically retained for shorter periods (6–24 months) depending on the specific type of data and its purpose. When data is no longer needed, it is securely deleted or anonymised.

9. Security Measures

64ph implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 64ph platform.
• Encrypted storage of sensitive data at rest, including financial and identity information.
• Role-based access controls — only staff with a legitimate need can access personal data.
• Regular security assessments, penetration testing, and vulnerability monitoring.
• 24/7 fraud detection and anomaly monitoring systems.
• Mandatory security training for all 64ph personnel who handle personal data.

While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage all 64ph players to use strong, unique passwords and to enable any additional security features available on their accounts.

10. Cookies & Tracking Technologies

64ph uses cookies and similar tracking technologies to enhance your experience on our platform. Here's a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function properly — including login sessions and security features. These cannot be disabled.
• Performance cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings and display preferences.
• Marketing cookies: Used to deliver relevant promotions and offers. These are only active if you have opted in to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features on 64ph.

11. Children and Minors

64ph is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered or attempted to register on the 64ph platform, we will immediately close the account and delete any associated personal data.

If you believe a minor has registered on 64ph using false information, please contact us immediately at support@64ph.best so we can investigate and act accordingly.